FAQ
Discover detailed answers to common questions about our skip bin services, including information on bin sizes, waste types we accept, booking processes, delivery and pickup, pricing, and more.
We recommend ordering your bin the day before you need it to ensure it is on-site in the morning. However, please note that our drivers cannot guarantee specific delivery times due to various factors. Delays may occur if a scheduled pick-up is not accessible or if the waste facility is busy, among other scenarios impacting our drivers’ schedules.
We are proud to be the only company in Canberra offering 7-day rentals at no extra cost. After the initial 7 days, an additional charge of $10 per day will apply for any extra rental days.
Delivery and pickup of bins occur daily between 6:30 AM and 6:00 PM. While we do our best to accommodate your needs, early morning drop-off or pick-up cannot be guaranteed. Rest assured, your bin will be delivered on the day of your booking.
We offer skip bins in the following sizes: 2m³, 3m³, 4m³, 6m³, and 8m³. The size you need depends on the type and volume of waste. If you’re unsure, our team can help you choose the right size for your project.
You can dispose of general household waste, garden waste, construction debris, and furniture. We accept most materials, but certain items like hazardous waste are not allowed.
You cannot place hazardous materials such as asbestos, chemicals, paints, gas bottles, or batteries in the skip bin. For more information on prohibited items, please contact our team.
Our standard hire rate is based on a five day rate. You can hire the skip bin for as long as you need, and we can arrange flexible pick-up and delivery dates to suit your schedule.
No, for safety reasons, skip bins must not be overfilled. The waste should not exceed the top of the bin, as overfilled bins can be hazardous during transport and may result in additional fees.
At Kong, we prioritise responsible waste management. After collection, your waste is sorted, and as much as possible is recycled or repurposed, reducing the amount sent to landfill.
You can select your desired delivery and pickup dates when booking your skip bin. If your plans change, just give us a call, and we can adjust the schedule accordingly.